( Not available to public )
Works with
Web
Tech Stack
Streamlining Global Customer Audits
Golf Genius delivers a suite of technology products to golf clubs and tournaments worldwide. As their international business expanded, they needed a smarter way to review and understand each customer’s existing systems.
We designed and developed a bespoke audit tool with a friendly, clean user experience that made it simple for staff and customers to work through. The tool highlighted issues within existing setups, clearly surfacing areas in need of improvement or replacement.
All findings are processed by the tool into intuitive graphs and reports, which fed directly into HubSpot CRM. This gave sales and customer service teams immediate visibility of customer challenges, ensuring every follow-up conversation was relevant and informed.
The result: Greater visibility, faster audits, and stronger customer engagement—all built on a foundation of clarity and simplicity.
What did our client think?
Here’s what Tom Bentley, International Head Of Marketing:
What challenge were you facing before working with us?
In the golf club space, club managers and decision makers desperately needed help assessing their existing technology and software systems in a quick and understandable way. As an independent ISV ourselves, we were looking to put together a self-assessment tool that allowed them to assess their tech stack objectively – without external influence or interference – and receive graphical results that worked in a dynamic fashion to provide actionable insights on what was working, and what was not.How did our solution or approach help address that challenge?
Tom and the team consulted with us on a bespoke audit tool build – from conceptualisation through to final design and implementation. Taking a tep back and looking at the end-to-end journey was really helpful, as we were able to anticipate any hurdles to overcome before they occurred, which made the process highly efficient and effective.What impact has the project had on your business or team since delivery?
The result was a bespoke digital platform that club managers could assess their technology in a matter of minutes – with live results and instant integration into our HubSpot instance. It worked seamlessly for the end user and seeing our vision come to life was insipiring. They took the brief and delivered beyond what we expected, which you just don’t get with many external agencies and partners.What stood out about working with us?
Dartfields are a fantastic digital partner to work with because no matter the scope or challenge in front of them, they are highly creative in finding the right solution. They are meticulous in their approach, ensuring successful delivery of solutions you can trust and rely on. They’ve been a pleasure to work with and I would highly recommend them to others.